1. How to report
Send the exact content URL, the nature of the concern, your contact information and any information reasonably necessary to understand your connection to the content to support@avrelabs.com. The live production site will also provide a server-backed complaint form before adult payments open. Do not send full payment-card information or unrelated sensitive data.
2. Priority complaints
Reports involving performer age, absence or withdrawal of consent, unlawful material, impersonation or immediate safety concerns receive priority review. AVRE may temporarily disable access while reviewing the relevant performer/content records. A temporary disable is not an admission that a complaint is correct; it is a precaution while facts are checked.
3. Review process
AVRE reviews the content, publication record, performer documentation and facts supplied by the complainant. AVRE may request reasonable additional information where necessary to distinguish a genuine rights/consent issue from an unsupported or abusive complaint. Reviews and decisions should be documented for audit/compliance purposes.
4. Removal
Content determined to be unlawful, non-consensual, outside granted rights or otherwise prohibited will be removed or disabled as appropriate. Where legally required, relevant authorities, hosting providers or payment partners may also be notified. Removal from the public service does not necessarily erase records AVRE is required to preserve for legal, accounting or compliance purposes.
5. Performer requests
A depicted performer can request review of consent/rights records and seek removal. If AVRE cannot establish the necessary right or consent to continue distribution, the material should not remain published. Where a dispute concerns the scope of an existing release, AVRE may seek qualified legal advice before republishing disputed content.
6. Copyright and other rights
Copyright-specific notices may also be sent under the Copyright & Rights Complaints procedure. The complaint path is not limited to copyright: privacy, impersonation, consent and unlawful-content concerns can also be reported through the same support channel and routed appropriately.
7. Response target
AVRE intends to acknowledge material complaints promptly and investigate adult-content legality/consent complaints on a prioritised basis. Any response timelines or neutral-review mechanisms required by the final CCBill agreement will be incorporated into the production procedure before launch.