1. General rule
Refunds are evaluated under the product-specific terms, applicable law and payment-processor rules. The checkout will link this policy so a customer can review it before paying.
2. Software
Before software sales open, AVRE will state whether and when a digital software purchase can be refunded after download/activation, including treatment of technical incompatibility. Customers should review the published hardware requirements before purchase.
3. Recurring subscriptions
Cancelling a subscription stops future rebilling according to the subscription terms. Cancellation does not automatically require a refund of charges already validly incurred. Any processor-issued refund is returned to the original payment method according to processor rules.
4. Duplicate/incorrect charges
Customers should report suspected duplicate or incorrect charges promptly with the account email, date/amount and transaction identifier if available. Do not send full card numbers or CVV through AVRE support.
5. Access failures
If a valid approved payment does not produce the purchased entitlement, AVRE will investigate the payment/subscription status and restore access or resolve the transaction appropriately.
6. Fraud and abuse
Refunds may be refused where permitted by law when evidence shows fraud, deliberate abuse, content theft or materially false claims. Legitimate consumer rights remain unaffected.
7. Contact
Refund/billing support: support@avrelabs.com. Final processor-specific customer-support links will be added after CCBill onboarding.