1. Clear terms before payment
Every paid product will show price, currency, whether the charge is one-time or recurring, and the applicable refund/cancellation rules before checkout.
2. Software
Final software refund eligibility will be published before AVRE Companion or Studio purchases open, including any conditions linked to download, activation or technical compatibility.
3. AVRE Originals subscriptions
Subscribers will be able to stop future renewal through the account cancellation path. The exact treatment of the current billing period and any refund eligibility will be shown before subscription checkout.
4. Duplicate or incorrect charges
Billing errors should be reported promptly to support so they can be investigated with the payment processor.
5. Chargebacks
We encourage customers to contact support first so legitimate billing issues can be resolved without unnecessary disputes.